Elan Furniture Shipping Policy

Shipping Policy

Most items ship in 5 business days. Some build-to-order items ship in 5 weeks due to their custom nature. We ship to the 50 United States as well as Canada. Hawaii, Alaska and Canada require custom freight quotes; please contact customer service to receive a quote. We cannot ship to PO Boxes. We will ship your order using the fastest, safest, and most reliable method possible. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

Small Parcel - Whenever possible we will ship smaller, lighter items via UPS. Depending on how close you are to our shipping facility, your item will arrive between 2 and 5 business days after it leaves the warehouse. We do require a signature for deliveries on our larger items so please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Delivery - Some items on our website are too large and/or heavy to ship via UPS. Truck Delivery is different than standard UPS in two ways:

(1) Once your merchandise arrives at the delivery agents pick-up location, they will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

(2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.